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About the Opportunity

The Manager Direct Support is a critical role at Inclusion Melbourne, ensuring the highest quality support services, which are compliant with NDIS standards.

Reporting directly to the Head of Services, this role will have primary responsibility for the ongoing support, of both participants and employees within this program at Inclusion Melbourne.   In addition, a key component of the role and responsibilities are in Practice Leadership, coaching and mentoring Direct Support Professionals and other staff, in accordance with Inclusion Melbourne’s person-centered services and practice framework.

This dynamic role includes recruitment, retention, coaching and management of employees, whilst supporting efficient transition of participants to direct support services.  Oversight and support to the rostering of employees, and liaison with participants and families are a key part of this operational role.

The Manager Direct Support will develop and maintain relationships with both internal and external stakeholders, families, Support Independent Living services, Support Coordinators and other professionals.

The successful applicant will have exceptional customer service skills, as well as being a positive ambassador for Inclusion Melbourne, promoting our services to the wider community.

This exceptional full-time opportunity is within a dynamic and supportive team and an organisation, which embraces diversity and inclusion, and encourages applicants from all backgrounds and communities, with lived experience, who will contribute to our workplace culture, reflecting the people and community we partner with and support.

Inclusion Melbourne offers a flexible work environment, offering hybrid working arrangements, with onsite duties to be performed at our Head Office in Armadale, however you may be required to work across metro areas.

Do you want to help people achieve their dream life? Are you organised and reliable?   We are looking for flexible Direct Support Workers, who can work closely with the people we support to promote the dignity, independence, choices, rights and responsibilities of each person and to support the achievement of goals and personal development.

Successful candidates will work flexibly across two departments – Direct Support and Inclusion Training.  Activities may involve an overlap of supports to some participants where classroom learning and community experiences can support each other.

The Direct Support component of this role will be achieved by assisting people to attain a valued identity as a member of their local community through the establishment of valued roles and to develop and extend their skills, competencies and networks within the community.

The Inclusion Training component of this role will involve assisting the Trainer & Assessor and members of the Inclusion Training Team to deliver quality education programs that meet the individual needs of each student in a classroom setting.

Every person is different, and goals and aspirations are different, this makes the Direct Support role exciting and interesting and more than just a job! 

In a typical week at work, you may: 

• Support someone to attend and participate in an educational course
• Support a person while they work or carry out a volunteering role at the local Salvos
• Take a person to a local café to enjoy a coffee together, building relationships of trust and respect for each other and helping them to develop relationships with people in the local community
• Pick the person up from home and take them to their weekly art class
• Utilise your strong literacy and communication skills to record progress notes to monitor how participants are moving towards meeting their goals.
• Under the supervision of the Trainer & Assessor, you will be directed to provide support to students engaged in planned classroom activities that focus on developing community access skills, life skills, literacy, numeracy and employability outcomes.
• Provide personal care and support when required.

We have a strong belief that happy, satisfied and supported staff deliver better services. Come join our team and help us build real, meaningful, and desirable lives for the people who honour us by trusting us to hold their dreams.

Do I need Qualifications or Experience?

Qualifications or experience are not necessary; we are looking for individuals with a desire to deliver high-quality support, who align with our values to support people to live in inclusive communities.