The Manager, Relationships and Onboarding is an integral role within the organisation and will be the first point of contact for participants, their nominee / family and external stakeholders. They will have primary responsibility for generating new relationships and supporting participants and their nominee / family to understand the service options available at Inclusion Melbourne.

This will involve enabling the selection of services to meet enquiry needs and facilitation of participant’s commencement with the relevant services and departments. This will also include marketing and promotion of Inclusion Melbourne services.

• Exceptional ability to articulate service offerings and support participants to understand the benefits of Inclusion Melbourne service offerings
• Sound knowledge of NDIS, including the price guide and reading NDIS plans
• An appropriate tertiary qualification or other formal qualifications or work experience related to inclusive person-centred service design and delivery
• An appropriate tertiary qualification or other formal qualifications or work experience related to marketing, communications or media work
• Demonstrated ability relating to external stakeholder engagement and business development growth, including achievement of KPIs
• Proven teamwork skills and the ability to work both collaboratively and independently
• Exceptional Microsoft Office skills and ability to competently use a client relationship database
• Exceptional interpersonal skills with colleagues and all stakeholders
• Sound written and oral communication skills, including the ability to communicate effectively with a range of stakeholders
• Current Victorian Driver’s License and access to vehicle

• Salary based on the SCHADs Award, Level 5, Pay point 1;
• Generous salary packaging benefits to reduce your taxable income and increase your take home pay;
• Employee benefits and discount membership, to save on retail and leisure;
• Supportive workplace promoting positive culture, wellbeing and access to a qualified mental health first aider and Employee Assistance Program;
• Ongoing professional development and training opportunities;

• Full time hybrid position (Mandatory in office days, Monday, Wednesday and Friday) based in Armadale;

Applications

Only shortlisted candidates will be contacted.

Inclusion Melbourne is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support.  Inclusion Melbourne is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQ community.

Safety Requirements 

Safety Screening

Inclusion Melbourne’s recruitment procedures reflect our commitment to the safety of the people we support.  You must have a NDIS worker screening clearance check before commencing work.  You will also be required to undertake the NDIS Quality and Safeguards Commission’s free online Worker Orientation Module prior to commencing.

COVID-19 Vaccination

As a part of Inclusion Melbourne’s ongoing commitment to the health and well-being of our clients, staff, volunteers and the community, Inclusion Melbourne requires successful candidates to fulfil the COVID-19 vaccination requirements as assessed appropriate for the role.

https://inclusionmelbourne.org.au/wp-content/uploads/2024/12/Position-Description-Manager-Relationships-and-Onboarding-Final-2024.pdf

Sarah Stevenson

Head of Services and Development

sarah.stevenson@inclusion.melbourne

38 hours per week (1 FTE) Organisational core hours must be adhered to each day.