Job Details
Manager Direct Support
About the Opportunity
About the Opportunity
The Manager Direct Support is a critical role at Inclusion Melbourne, ensuring the highest quality support services, which are compliant with NDIS standards.
Reporting directly to the Head of Services, this role will have primary responsibility for the ongoing support, of both participants and employees within this program at Inclusion Melbourne. In addition, a key component of the role and responsibilities are in Practice Leadership, coaching and mentoring Direct Support Professionals and other staff, in accordance with Inclusion Melbourne’s person-centered services and practice framework.
This dynamic role includes recruitment, retention, coaching and management of employees, whilst supporting efficient transition of participants to direct support services. Oversight and support to the rostering of employees, and liaison with participants and families are a key part of this operational role.
The Manager Direct Support will develop and maintain relationships with both internal and external stakeholders, families, Support Independent Living services, Support Coordinators and other professionals.
The successful applicant will have exceptional customer service skills, as well as being a positive ambassador for Inclusion Melbourne, promoting our services to the wider community.
This exceptional full-time opportunity is within a dynamic and supportive team and an organisation, which embraces diversity and inclusion, and encourages applicants from all backgrounds and communities, with lived experience, who will contribute to our workplace culture, reflecting the people and community we partner with and support.
Inclusion Melbourne offers a flexible work environment, offering hybrid working arrangements, with onsite duties to be performed at our Head Office in Armadale, however you may be required to work across metro areas.
What we are looking for
- A deep commitment to supporting people with disabilities to pursue their dreams;
- A relevant tertiary qualification or equivalent experience in the disability sector;
- Experience in managing direct supports, and engaging with participants and families;
- Experience managing a team, with a commitment to a strength-based approach to performance development and fostering a positive workplace culture;
- Strong working knowledge of the NDIS, and practice leadership, and person-centered approach to service delivery;
- Strong communication, and customer service expertise, to promote person-centered care;
- Must be eligible to work in Australia;
- NDIS Worker Screening Check;
- Compliance with Victorian government Vaccination Mandate
- Current driver’s license and access to a roadworthy insured vehicle.
What we can offer you
- Salary negotiable based on SCHADS level 5, plus superannuation, and generous salary packaging benefits to reduce your taxable income, and increase take home pay;
- Flexible working arrangements;
- Employee benefits and discount membership, to save on retail and leisure;
- Supportive workplace promoting positive culture, well being and access to a qualified mental health first aider and Employee Assistance Program;
- Ongoing professional development and training opportunities;
Working Arrangements
This role is full time at 38 hours per week. You would be required to perform duties onsite in Armadale, in addition to some meetings occurring in metro Melbourne, and as mutually agreed, opportunity to work from home.
Further Information
Safety Screening
Inclusion Melbourne’s recruitment procedures reflect our commitment to the safety of the people we support. You must have an NDIS worker screening clearance check before commencing work. You will also be required to undertake the NDIS Quality and Safeguards Commission’s free online Worker Orientation Module prior to commencing.COVID-19
Vaccination
As a part of Inclusion Melbourne’s ongoing commitment to the health and well-being of our clients, staff, volunteers and the community, Inclusion Melbourne requires successful candidates to fulfil the COVID-19 vaccination requirements as assessed appropriate for the role.
Applications
Only shortlisted candidates will be contacted.
Inclusion Melbourne is committed to maintaining a diverse and inclusive workforce that reflects the breadth of people we support. Inclusion Melbourne is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQ community
Position Description
Closing Date
Who to contact
Sarah Stevenson
Email: sarah.stevenson@inclusion.melbourne
Ph: 0417 108 743
Availability
Monday to Friday