We welcomes all types of feedback and from the people we support, families, staff, people from other organisations and members of the community about their experience with Inclusion Melbourne.
We Value Your Feedback
Whether you have a suggestion, compliment, concern or complaint, you can be sure that your feedback is welcome and will be addressed fairly and with professionalism.
Your feedback helps us improve our services and is a key part of our continuous improvement process. Whether you have a compliment, suggestion or complaint your feedback will be taken seriously. Your feedback or complaint will be reviewed by Inclusion Melbourne’s Quality Officer who will:
- Acknowledge your feedback or complaint
- Review information quickly, consistently and seriously
- Investigate your concerns
- Refer issues that may be best dealt with by others (such as police, ombudsman, public advocate, etc.)
- Keep you up to date on how your feedback or complaint is being handled
- Comply with all aspects of the Commonwealth Privacy Act 1988, the Australian Privacy Principles under that Act, the Victorian Health Records Act 2001 and the Health Privacy Principles under that Act.
External Services
If you are dissatisfied with the way Inclusion Melbourne has handled your complaint or concern, you can contact the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission.
Tel: 1800 035 544
TTY: 133 677
Mail: NDIS Quality and Safeguards Commission
PO Box 210, Penrith NSW 2750
Email: contactcentre@ndiscommission.gov.au
Website: www.ndiscommission.gov.au
Feedback or Complaint Form
We welcome your Feedback or Complaint in relation to any aspect of our services.
Anyone can provide a Feedback or Complaint. You may be one of our participants, a family member, a volunteer, a staff member, or a member of the community. Please note that all information provided will remain confidential.
To provide feedback or make a complaint you can:
– Talk or write directly to a staff member OR
– Talk or write to the relevant manager OR
– Send an email to: feedback@inclusion.melbourne OR
– Complete the feedback form below and submit.
