Uphold the highest quality standards in the sector
Accreditation
As a registered National Disability Insurance Scheme (NDIS) Provider and Registered Training Organisation, our quality is accredited by:
- The NDIS Quality and Safeguards Commission, against the NDIS Practice Standards.
- The Victorian Regulations and Qualifications Authority (VRQA), against the essential conditions and standards of the Australian Qualifications Training Framework (AQTF).
Inclusion Designlab
Inclusion Designlab manages Quality and Continuous Improvement operations at Inclusion Melbourne to assure the delivery of quality services.
Our Quality Officer supports the organisation in maintaining quality systems and meeting compliance and regulatory requirements.
Consulting Services
Inclusion Designlab offers consulting services for non-profit organisations, particularly NDIS registered providers, who would like to learn more about enhancing quality and continuous improvement processes.
The team can perform internal audits (as external contractors) against the NDIS practice standards, review communications tools against a range of regulatory requirements, and review practice.
Contact projects@inclusiondesignlab.org.au for more information
Continuous Improvement Committee
Convened monthly and facilitated by the Quality Officer, the Committee is comprised of staff representatives from across the organisation. The Committee monitors feedback and opportunities for improvement (OFIs), and identifies and monitors improvement tasks and projects.
Feedback Loops
OFIs are identified through various mechanisms, including:
- Annual staff and volunteer engagement surveys conducted by an expert external consultant.
- Annual service user feedback, conducted every 6 months.
- Dedicated feedback email, monitored by the Quality Officer.
- Annual Internal and external audits.
- Board Quality Risk and Services sub-committee
Quality, Risk and Services Sub-Committee
This is a sub-committee of our Volunteer Board and meets quarterly.