Job Details

Business Support Officer

About the Opportunity

As the Business Support Officer, you will play an essential role in creating a professional and welcoming first impression at Inclusion Melbourne. You will handle a variety of reception and administrative duties that are critical to our daily operations and support the seamless delivery of our services. Your role will include managing the front office, maintaining databases, coordinating events, providing general administrative support, and importantly, offering targeted support such as rostering for our Registered Training Organisation (RTO) campuses. 

To achieve these outcomes, you will: 

  • Provide excellent reception duties and administrative support across the organisation. 
  • Assist with general database management and ensure accurate data entry and exportation. 
  • Coordinate events and manage schedules to support various teams. 
  • Perform rostering duties, particularly within our Registered Training Organisation (RTO) campuses. 
  • Maintain a high standard of tidiness and presentation in all public areas and meeting rooms. 

This part-time opportunity is within a dynamic and supportive team and an organisation that embraces diversity. We encourage applicants from all backgrounds and communities, including those with lived experience, to contribute to our workplace culture, reflecting the people and community we partner with and support.  

Inclusion Melbourne offers a flexible work environment with hybrid working arrangements. Onsite duties are performed at our Head Office in Armadale, with occasional requirements to work across metro areas. 


What we are looking for

  • A deep commitment to supporting people with disabilities to pursue their dreams  
  • Strong administrative, database and IT skills 
  • Strong communication, sales and customer service expertise, to promote person-centred care  
  • Experience in rostering or a similar role 
  • Good working knowledge of the NDIS, and knowledge of the NDIS price guide (desirable) 
  • A relevant tertiary qualification or equivalent experience in the disability sector (desirable) 
  • Must be eligible to work in Australia 
  • NDIS Worker Screening Check 
  • Compliance with Victorian government Vaccination Mandate 
  • Current driver’s license and access to a roadworthy insured vehicle. 
What we can offer you

  •  Salary based on the SCHADS Award, Level 2. Rate of pay will be based on relevant qualifications and experience;   
  • Opportunities for progression;   
  • Generous salary packaging benefits reduce your taxable income, to increase your take home pay;   
  • Employee benefits and discount membership, to save on retail and leisure;   
  • Supportive workplace promoting positive culture, wellbeing and access to a qualified mental health first aider and Employee Assistance Program;   
  • Ongoing professional development and training opportunities;
Working Arrangements

This part time fixed term position is for 3 days (22 hours) per week for 6 months with possibility of ongoing.  You would be required to perform duties onsite in Armadale, in addition to some meetings occurring in metro Melbourne, and as mutually agreed, opportunity to work from home.   


Further Information

Safety Requirements 

Safety Screening 

Inclusion Melbourne’s recruitment procedures reflect our commitment to the safety of the people we support.  You must have an NDIS worker screening clearance check before commencing work.  You will also be required to undertake the NDIS Quality and Safeguards Commission’s free online Worker Orientation Module prior to commencing.  

COVID-19 Vaccination 

As a part of Inclusion Melbourne’s ongoing commitment to the health and well-being of our clients, staff, volunteers and the community, Inclusion Melbourne requires successful candidates to fulfil the COVID-19 vaccination requirements as assessed appropriate for the role. 


Only shortlisted candidates will be contacted.  

Inclusion Melbourne is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support.  Inclusion Melbourne is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQ community  

Closing Date

Who to contact

Jeremy Finkelstein

Email: jeremy.finkelstein@inclusion.melbourne

Phone: 9509 4266


Monday to Friday

Employment Status